Terms and Conditions
(‘the company’ means Colour Options Ltd)
PRICES
Unless a quotation has been provided by the company and the customer’s order corresponds to those items and prices described in the quotation and the order is placed within the period specified in the quotation prices are based on the company’s current price list.
PRINT-READY ARTWORK
Items for printing which are submitted by electronic means (disk, email, internet or any other appropriate electronic format) are assumed by the company to be properly constructed in a state which is ready for the company’s pre-press process. The company reserves the right to make additional charges for any work carried out in order to satisfy this requirement. The customer will be notified of any additional charges before the work is carried out.
PREPARATORY WORK
All requests for additional work such as colour matching, colour tests, stock sample prints and any other requirement which necessitates the company undergoing its normal pre-press process prior to carrying out the customer’s original order will be charged for.
PROOFS
Proofs of all work are produced for customer’s approval as part of the company’s normal pre-press process and the company shall accept no liability for errors not corrected by the customer. The company reserves the right to make additional charges for any request by the customer for alterations to be carried out by the company and for additional proofs to be produced. The company shall accept no liability for any errors occurring where the customer has agreed for the company to carry out the work without the customer receiving a proof for approval.
VAT
The company will include in its charge for work carried out the appropriate amount of any value added tax payable. All quotations provided by the company are exclusive of VAT.
COMPLETION
Work ordered by the customer shall be deemed to be complete when the work required to carry out the order has been completed. Any completed orders not collected by the customer will be charged for according to the quotation provided by the company or the company’s current price list.
DELIVERY
All quotations made by the company and prices obtained from the company’s current price list do not include delivery unless stated otherwise. The company will at its discretion make a charge for delivery. The company shall accept no liability for any loss to the customer as a result of any delay in delivery caused during delivery.
PAYMENT
Payment for work ordered by the customer is due on completion. Where there is an agreement between the company and the customer for payment to be made within a given period (normally 30 days) then payment is due within the agreed period. Interest on overdue accounts will be charged at 4% above base rate in accordance with The Late Payment of Debts Act.
CUSTOMER’S PROPERTY
Any items handed to the company by the customer shall be deemed to be the property of the customer and shall be accepted by the company at the customer’s risk. The company shall accept no liability for any loss to the customer or to any other person or organization that the customer may be acting on behalf of.
ILLEGAL MATTER
(a) The company reserves the right to refuse to print or reproduce in any other form any matter which in its opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party.
(b) The company shall be indemnified by the customer in respect of any claims, cost and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.
FORCE MAJEURE
The company shall be under no liability if it shall be unable to carry out any provision of the contract for any reason beyond its control including (without limiting the foregoing) Act of God, legislation, war, terrorist act, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to the company elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.
RETURNS
If in the unlikely event that, on receipt, your order is damaged or faulty in any way please e-mail us at info@colouroptions.co.uk within 7 days of receipt. Return the order to us with the original packaging and accessories and we will reprint your order. Please note that because your order is produced to your specification it is bespoke and if delivered as per your order and in good condition then it cannot be returned.
In the unlikely event that your order goes missing in transit and you do not receive it within 10 days of placing your order please e-mail us at info@colouroptions.co.uk and we will raise the issue with Royal Mail or our carrier, as appropriate, and reprint and despatch your order.
If your order is lost before delivery our liability shall be limited to replacing the order within a reasonable time or issuing a refund. You must however notify us if your order has not been received within 10 days of placing your order.
LAW
These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England.